Privacy Policy

Last updated: April 27, 2025

Welcome to Lunar Link. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and your rights regarding this data.

1. Data We Collect

We collect information that is necessary to provide and improve our services:

• Email Address – to create and manage your account, send notifications, and support communication.
• Wallet Addresses – to execute, track, and settle automated trades on your behalf.
• Trading History – order data, trade volumes, timestamps, profit/loss details, used for performance analytics and algorithm improvement.
• Login Information – IP addresses, device identifiers, browser type, and timestamps, for security monitoring and fraud detection.
• Account Preferences – notification settings, language and display preferences, and other customization to enhance your experience.

2. How We Use Your Data

Your information is used for the following purposes:

• Service Delivery – to operate our trading bot, process deposits/withdrawals, and maintain your account.
• Platform Improvement – to analyze usage patterns, optimize features, and refine our AI trading algorithms.
• Security & Fraud Prevention – to detect unusual activity, block unauthorized access, and protect your assets.
• Compliance – to comply with legal obligations, such as KYC/AML regulations and audit requirements.
• Customer Support – to address inquiries, resolve issues, and provide personalized assistance.

3. Legal Basis & Retention

• We process your data based on your consent (e.g., account creation) and to fulfill our contract with you (providing trading services).
• We retain your data for as long as your account is active or as needed to comply with legal obligations (typically up to 7 years for financial records).
• When data is no longer required, we securely delete or anonymize it in accordance with our data retention policy.

4. Data Protection & Security

• Encryption – All data in transit is encrypted using TLS 1.2+; sensitive data at rest is encrypted with AES-256.
• Access Controls – Role-based access, multi-factor authentication for administrative systems, and regular access reviews.
• Monitoring & Audits – Continuous monitoring, intrusion detection systems, and annual third-party security audits.
• Incident Response – We maintain an incident response plan to promptly address and remediate any data breaches.

5. Cookies & Tracking

We use cookies and similar technologies:

• Essential Cookies – Required for user authentication and secure session management.
• Analytics Cookies – To understand user behavior, improve features, and measure performance.
• Marketing Cookies – With your consent, to deliver targeted promotions and ads.

You can manage or disable cookies through your browser settings, but this may affect platform functionality.

6. Third-Party Sharing & Transfers

• We share data with trusted partners such as crypto exchanges, payment processors, and compliance services solely to deliver our services.
• All third parties are contractually bound to maintain data confidentiality and adhere to applicable privacy laws.
• When transferring data internationally, we ensure adequate safeguards (standard contractual clauses or binding corporate rules) are in place.

7. Your Rights

You have the following rights regarding your personal data:

• Access – Obtain confirmation of whether we process your data and request a copy.
• Rectification – Update or correct inaccurate or incomplete information.
• Deletion – Request erasure of your data, subject to legal retention requirements.
• Portability – Receive your data in a structured, commonly used format for transfer to another provider.
• Restriction – Temporarily limit or block processing under certain conditions.
• Objection – Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent – Where processing is based on consent, you may withdraw at any time.

To exercise your rights, please contact us using the details below. We will respond within 30 days in accordance with applicable law.

8. Children’s Privacy

Our services are intended for users 18 years or older. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email and by posting the updated policy on our site. Your continued use of the platform after changes indicates your acceptance.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: [email protected]

Thank you for trusting Lunar Link with your data. We take this responsibility seriously and are always here to help.